DementiaRoadmap

Carers Direct offer a helpline on 0300 123 1053 for carers that need help with their caring role and want to talk to someone about what options are available to them.

These services are available for people living in or caring for someone in England.

The helpline is open from 9am to 8pm Monday to Friday, and from 11am to 4pm, at weekends. The helpline is closed on bank holidays. Calls are free from landlines and mobiles within the UK. The helpline also offers a call back service to enable busy carers to be called at a time that is convenient to them.

Online enquiries

If you have a question about caring you can ask it using the online enquiry form. Carers Direct will normally respond within 24 hours of you submitting your enquiry.

Webchat service

If you want to ask a question while browsing the Carers Direct website or you need help finding information, you can use the webchat service to talk to an adviser live online. The webchat service is available between 9am and 6pm Monday to Friday.

SMS service

Carers Direct can send you brief information by text message (SMS). For example, if you’d like to know the details of your local carers’ centre, just call or email the helpline and Carers Direct can send you the information by text message.

Postal enquiries

If you want to send in your enquiry in writing, post it to Carers Direct, PO Box 27079, Glasgow, G3 9EJ.