DementiaRoadmap

Helping primary care to support people with dementia

West Bromwich African Caribbean Resource Centre

July 16 2020
Thomas Street, West Bromwich. West Midlands. B70 6LY

African Caribbean & BME Carers Information, Advice and Navigation Service

Our service aims to support carers to access  primary, secondary and social care services that will support them in their caring role and improve their own quality of life. We do this by identifying what support they need then we referred them to specialist organisations who are funded by to support carers who care for their loved one, family members and disabled Adults who live or work in  Sandwell.   Our service also advocates for carers in Sandwell who may or may not have a diagnosis of dementia and takes into consideration peoples personal needs and requirements and we help them to access additional support and services for  themselves and people they support such as:

Outcomes:

  • Referrals to Sandwell Enquiry so that Carers can have a Carers Assessment: Outcome – Family Carers received a support package which give them a break from some of their caring responsibilities and supports them in their caring role
  • Assessment for a Carers One Off Payment: Outcome: They can purchase respite care and go on a holiday or visit family members
  • Welfare Rights Assessments on the family carers and cared for person – Outcome Increase their economic status and reduce poverty
  • Aid & Adaptions referrals:  Outcome – Creates a safe environment for the carers for person and family carers
  • Telecare Services:  Outcome – Creates a safe environment for the carers for person and family carers
  • Advocacy/Care Navigation: Outcome – Supports the person with dementia and family carers to access wrap around support service that improves their daily lives
  • Council Tax and Housing Benefits: Outcome – Maintain their homes and access rebates, increases income and reduces the risk of poverty within the home
  • We hold consultation events and meetings with African Caribbean & BME people with dementia and their carers  to capture experience of carers using Secondary & Primary Care and Social Care services, we also use case studies to capture their personal stories & experiences:  Outcome – The information can be used by commissioners to develop and commission targeted culturally appropriate services for African Caribbean & BME services locally that reduces health inequalities, and reviewing existing universal services reduces barriers to accessing health and social care services.

SAPPHIRE Service

The Sapphire Service is jointly delivered by the West Bromwich African Caribbean Resource Centre in partnership  with Agewell CIC.   In terms of benchmarking quality, the WBACRC service has achieved ISO 9001 Quality Mark since 2012, this is an International and national quality assurance award which demonstrates that we have robust governance and quality systems and procedures In partnership with Agewell and Sandwell & West Birmingham Hospitals NHS Trust hospital Trust.  We understand how overwhelming it can feel to be in hospital and the strain it can put on families and their carers in Sandwell who may or may not have a diagnosis of dementia and takes into consideration peoples personal needs and requirements, the Sapphire Service is here to help.

Outcomes:

  • Improve the hospital experience for older adults and their carers
  • Befriend patients and support with eating and hydration if required
  • Identify any barriers to getting you back home as soon as possible
  • Support and Advocate for patients in the  discharge planning process to reduce readmissions
  • Provide support in those early days back at home
  • Signpost and help older Adults and carers to access community services in their local area that can improve their quality of life.

SAPPHIRE Plus

Our service went live in April 2020, it is delivered in partnership by Agewell CIC. Our aim is to support older people (Sandwell Residents) and their family carers in Sandwell who may or may not have a diagnosis of dementia and takes into consideration peoples personal needs and requirements while they are in hospital and when they are discharged. Our current services are funded by the Better Care Fund and Sandwell West Birmingham Hospitals NHS Trusts Hospital to Home scheme.  During the Covid-19 Corona Virus period, our staff are not based on the wards however Discharge Planners (particularly Sandwell Emergency Department and AMU) and the iCares Team can still refer patients to us before they are discharged and our support and wrap around service will commence when the patient goes home. We also accept referrals for Sandwell Residents who are being discharged from City Hospital and Russell’s Hall Hospital.

Outcomes:

  • Help with interpreting and acting on the Government’s coronavirus guidance
  • Suggesting techniques and approaches for keeping active and staying healthy
  • Identifying meaningful ways to stay connected, engaged and occupied
  • Shopping (one off initial shop) and/or Prescription Collection
  • Referral to the existing Sapphire Service for up to 6 weeks continued support
  • Signposting to organisations in the community that can provide additional help
  • Providing advice on financial assistance and welfare benefits
  • Offering emotional support (including Family Carers)
  • Liaison with other professionals e.g. GP, Social Worker.

ACRC Care Service

Our Home Care Service provides personalise care packages to Adults and older people including end of life patients in Sandwell who may or may not have a diagnosis of dementia and takes into consideration peoples personal needs and requirements to allow you to remain at home whilst maximising your independence.

Personalised Support Packages (PSPs) are designed to cater for anyone who may require assistance to remain at home which includes people with dementia you may have difficulties with mobility which affects your everyday living skills. The aim of the PSP is to provide practical support to such individuals as yourselves and their carers (where necessary) to make it possible for them to remain in their own home by providing support with daily living tasks.

Home care services can help families who care for young adults and older adults in a number of ways:

Outcomes:

  • Intimate personal care
  • Washing and bathing
  • Breakfast
  • Light meal preparation
  • Dressing
  • Feeding
  • Oral hygiene
  • Nail and Foot care
  • Respite sitting service
  • Respite night service
  • General Domestic Cleaning
  • Washing up
  • Changing bed linen
  • General tidying
  • Laundry
  • Shopping
  • Pension collection
  • Outreach work (e.g. visits to hospital, doctors etc.)
  • Escort service (to accompany service users to destinations of their choice)
  • Equipment hire
  • Piper alarm system (Price options available)

African Caribbean Dementia Café Pilot – West Bromwich

We have recently secured funding from the West Bromwich Town Team to develop a culturally sensitive to develop an African Caribbean Dementia Café for people who live in Sandwell that may or may not have a diagnosis of dementia and takes into consideration peoples personal needs and requirements.   All our activities will be either based on things that people used to do in the Caribbean and around their cultural identity.

  • Social Climate
  • Housing
  • Language (Patwa),
  • Food
  • Music
  • Life style
  • Sports

Outcomes:

  • We will also be trying to access training sessions for family carers so they can understand the dementia better and access additions support services to can help them in their caring roles.
  • Referrals to Sandwell Enquiry so that Carers can have a Carers Assessment: Outcome – Family Carers received a support package which give them a break from some of their caring responsibilities and supports them in their caring role
  • Assessment for a Carers One Off Payment: Outcome: They can purchase respite care and go on a holiday or visit family members
  • Welfare Rights Assessments on the family carers and cared for person – Outcome Increase their economic status and reduce poverty
  • Aid & Adaptions referrals:  Outcome – Creates a safe environment for the carers for person and family carers
  • Telecare Services:  Outcome – Creates a safe environment for the carers for person and family carers
  • Advocacy/Care Navigation: Outcome – Supports the person with dementia and family carers to access wrap around support service that improves their daily lives
  • Council Tax and Housing Benefits: Outcome – Maintain their homes and access rebates, increases income and reduces the risk of poverty within the home
  • We hold consultation events and meetings with African Caribbean & BME people with dementia and their carers  to capture experience of carers using Secondary & Primary Care and Social Care services, we also use case studies to capture their personal stories & experiences:  Outcome – The information can be used by commissioners to develop and commission targeted culturally appropriate services for African Caribbean & BME services locally that reduces health inequalities, and reviewing existing universal services reduces barriers to accessing health and social care services
  • Encourage people without a dementia diagnosis to be referred by their GP for a diagnosis.

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